Connecting You, Elevating Service

Kentokliseon - BPO Company in the Philippines | Customer Care and IT Outsourcing

Kentokliseon, a pioneering force in the BPO industry

Connecting You, Elevating Service

Your Partner in Customer Care:

Expertise and Efficiency

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WHO WE ARE

Welcome to Kentokliseon, a pioneering force in the BPO industry

Our dynamic team innovates support solutions for a global clientele. Using AI and cutting-edge technology, we enhance efficiency and ensure top-tier service. Join us in redefining customer care standards.

Technologies

Our Stack

Essential for managing and analyzing customer interactions and data throughout the customer lifecycle. It helps improve business relationships and assist in customer retention.

Provides comprehensive solutions for managing inbound and outbound calls, ensuring seamless communication and efficient call handling.

Automated telephony systems that interact with callers, gather information, and route calls to the appropriate recipients, enhancing the customer experience.

A telephony system that distributes incoming calls to a specific group of terminals or agents based on preset criteria, optimizing call handling efficiency.

Enable effective scheduling, forecasting, and staff management to ensure that the right number of agents are available to meet service level targets.

Utilize artificial intelligence to provide automated customer support through chatbots, offering instant responses and assistance to customers.

Facilitate internal communication and collaboration among team members, ensuring smooth and efficient information flow within the organization.

Streamline handling customer emails, allowing efficient tracking, responding, and managing email interactions.

Provide insights into call center performance through data analysis and visualization, helping identify trends and improvement areas.

Ensure the protection of sensitive customer information and compliance with data privacy regulations, safeguarding against cyber threats.

Centralized repositories of information that help agents quickly find answers to customer queries, improving response times and accuracy.

About Our Services
Career

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